Return and Complaint Policy

Last update: December 15, 2025

We make every effort to ensure that shopping in our store is fully satisfying. However, if you decide to return or exchange a product, below you will find detailed information regarding the procedure, deadlines, and costs.

This return policy applies to orders delivered to the following countries:

Poland
Belgium
Denmark
France
Italy
Netherlands
Norway
Spain
Sweden
United Kingdom
Australia
Canada
United States

Returns

  • We accept returns of both defective and non-defective products.
  • You have 30 days from the date of receiving the order to request a return.
  • The returned product must be new and unused, in its original packaging, with all accessories included.

Return costs

  • Defective or incorrect product – the return is free of charge.
  • Return initiated by the customer (e.g., cancellation of purchase) – the cost of return shipping is borne by the customer.
  • Note: The above rule regarding return shipping costs does not apply to exchanges. Exchanges are completely free of charge.
  • We do not charge handling fees or restocking fees.

Exchange

  • We offer the possibility to exchange a product (e.g., for a different size or color), depending on stock availability.
  • To make an exchange, contact us by email within 30 days of receiving the order: kontakt@obdarowani.com
  • The message should include the order number, product name, and the variant you want to exchange for.
  • After receiving your request, we will send you exchange instructions.
  • The product to be exchanged must be new and unused, in its original packaging, with all accessories included.
  • The exchanged product will be sent after receiving and verifying the returned product.
  • The standard exchange processing time is up to 7 business days from the moment we receive the return shipment.

Exchange costs:

  • Refunds apply only to returns. Exchanges do not involve a refund unless the exchanged product becomes unavailable.
  • Exchanges are completely free of charge.
  • We cover the cost of return shipping to us and the shipping cost of the exchanged product to the customer.
  • We do not charge any handling fees or additional costs.

Refunds

  • Refunds are made after receiving and inspecting the product.
  • Funds are returned using the same payment method used for the purchase.
  • The refund processing time is up to 7 business days.

How to return or exchange?

  1. Write to us at: kontakt@obdarowani.com
  2. Provide the order number and specify whether it concerns a return or an exchange.
  3. You will receive detailed instructions from us regarding the next steps.

Exclusions

Some products (e.g., for hygiene reasons) may not be eligible for return or exchange. Information about such restrictions is always available on the product page.

Contact

Store name: Obdarowani
Address: 2/290 Boundary St, Spring Hill QLD 4000, Australia
Email: kontakt@obdarowani.com
Phone: +48 732 081 422
Contact: Contact Page
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (CEST)

We usually respond to emails within 1–2 business days.