FAQ
Find answers to our most frequently asked questions.
Find answers to our most frequently asked questions.
Shipping & returns
What if it doesn’t work for me?
At Fresh™, your satisfaction is our utmost priority. We stand behind the quality and effectiveness of our products, and we're confident they will exceed your expectations. That's why we offer a 30-day money-back guarantee – to give you the peace of mind you deserve when making a purchase from us.
How long does shipping take?
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How much does shipping cost? Where do you deliver to?
We offer FREE shipping to over 20 countries worldwide. If you can enter your address at checkout, we can ship to you! We'll also make sure to send the correct plug type for your country.
Can you tell me more about your shipping process?
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How can I track my order?
We will send you a tracking number to your email once your package has been shipped. Please track your order using our tracking page.
Will I have to pay customs fees?
In most cases, you will not be charged any customs fees. However, customs charges are beyond our control and depend on the local government. If your order is subject to customs fees, you will be responsible for paying them.
Find answers about our products
Product Information
Where can I find information on sustainability?
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Can I see your certificates?
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Where are your products made?
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Do you offer samples of your product?
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Where can I find more information?
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"Great quality products for everyone looking for new trends. Customer support was very understanding when I ordered to the wrong address and helped me replace it. Thanks, Your Brand!"
Sofia R. Alberta, Canada.